Our watches, crafted with an immense amount of care and excellence aim at providing the best service you could ever receive. We aim to live up to the age old reputation of Swiss watch making and satisfy your demands to the best of our abilities. However, this can only be possible when proper care and attention is given to these masterpieces and the watches are dealt with care. Give these products the adequate maintenance and see them shine on for ages and attract appreciation wherever you go!
Your watch, like most other things you love, demand your time and attention when it comes to maintenance. With the due amount of care that all our elegant watches deserve, our products will last you longer and work with more efficiency. But without adequate care and maintenance, these delicate pieces might start to falter.
Like any object, your watch is negatively affected by dust, perspiration, pool and sea water. Salt crystals from the skin could attack the metal of the case and the band, the crown and leather strap. Things which seem harmless and minuscule affect your watches at a deeper and more significant level. The working parts of these watches are minuscule too, and thus the small dust or salt particles can greatly affect the functioning of these. Several other factors too, adversely affect your watch and can hamper its functioning.
We recommend that you clean your watch with a slightly damp, soft cloth at regular intervals. The metal and the gold plating will retain their original color and luster longer. Taking good care of your watches is a prerequisite for its smooth and efficient functioning.
Metal bands on watches with a minimum water resistance of 3 A T M can be washed with cold water and a mild soap. But make sure you check the watch’s water resistance before resorting or applying this method. In case the water resistance does not match the requirement, it might hamper the watch.
Make sure that the crown is pushed into place, and that the crystal is in good condition before making any contact with water. Never use hot water.
Have a professional watch-repair service replace the battery. A professional watch maker knows how to check the gaskets and how to replace them, if necessary. Do not trust amateurs with precious pieces like our watches. Always explicitly ask to check the water resistance, if you want your watch to remain water resistant after a battery replacement or repair.
Your HELOISA watch is guaranteed against all manufacturing defects for a period of 5 years from the date of its original purchase. During the guarantee period the repair will be free of charge for labor and parts, if the technical service accepts the defective part to be a result of a manufacturing fault.
This guarantee will be granted only, when the guarantee booklet, duly stamped by the retailer and completed with the date of purchase and reference number of the watch, can be presented with the defective watch. Make sure you retain this carefully after your purchase. None of the data given here may be altered, deleted, removed or made illegible. The free-of-charge guarantee service can be refused if the above document cannot be presented or if the information in it is incomplete or illegible. Preservation of this document in proper shape is an essential requirement.
Please note that this guarantee does not cover:
- damage to the crystal, winder, crown, pushers, battery, push-pins or watch band;
- requests for replacement or reimbursement;
- damage being a consequence of normal wear and tear or caused by mishandling, accidents or misuse due to non-respect of instructions for use and maintenance;
- cost of transport and all risks of transport related directly or indirectly to the guarantee of the product;
- repairs done and batteries replaced by a non-professional watchmaker or not authorized technical service or done by the customer himself;
- damage or defect due to water infiltration after repair, if the water resistance test is not duly notified in the guarantee booklet and if it was done more than 1 year ago;
- Any damage caused by inappropriate use, such as sharp knocks, extreme heat, cold or magnetic fields.