Privacy Policy

The information you provide to us on our website enable us to cater to your needs efficiently and thus is a prerequisite for the smooth functioning of the website. Read on, to know more about what kind of information we gather about you through our website and why it is required. All references to “us, “we”, “our” refer to our company and this website, while all references to “you” and “your” refer to the reader or customer.
This Privacy Policy aims at making clear to you, the kinds of information we obtain, its requirement and the cases in which we disclose this information. It also discusses the measures that we take to ensure that your personal information is dealt with safely.
Protecting user information is based solely on the grounds of trust, so your privacy is of utmost importance to us. We never collect your personal information unless it is of significance to our deal with you. Hence, we only use this information in accordance with this Privacy Policy.

We collect necessary information only when you place an order through our website. You can browse through all our products without revealing any information. However, we get access to your information in case you are already logged in through your account while browsing.
We collect and assemble the data you give us, to make your shopping experience a hassle free one and to cater to your orders as requested. You may have to disclose some information including but not limited to title, name, gender, email address, delivery address, contact numbers – both landline and mobile and payment details.

The information that you provide us with help us in many ways. It helps us to administer your account with ease. It is necessary to help us complete payments and transactions that our done online. It helps us conduct research on the demographics of our users and observe our buyers. It enables us to review the download of data and change the layout and scheme of our pages to make them more user friendly.

Third Parties:
It is often necessary to reveal portions of the information you share with us to third parties. For example, for the swift and efficient delivery of the product you purchase from our site, we reveal your information to the courier service.

Apart from this, as mentioned clearly in our Privacy Policy, we do not reveal your information without your consent to anyone unless it is required for the purposes stated in this.

Your actual order details is stored with us but only for security reasons and can be retrieved directly by us. However, you may access this information by logging into your account on the site. Here you can view the details of your orders that have been completed and details regarding other orders. You can administer your address details, personal information and newsletters to which you may have been subscribed to.

You, as the buyer also have the duty to treat the personal data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for disclosure or misuse of passwords unless this misuse is our fault.

The use of cookies is purely for your convenience. Cookies are small text files with which our server identifies your computer as a user when you browse through certain pages on the website.

Your internet browser downloads and stores these files on your hard drive, and we recognize these files to recognize your IP address, thus saving your precious time, while you browse through our website. You can always alter and modify browser settings so as not to accept cookies, but this would certainly restrict your convenience of using the website

We assure you that these cookies do not contain any confidential or personal information, and are free from harmful viruses that can cause trouble in your device.
The preferred currency and website language are some of the details that our cookies track. We also use these cookies with the purpose of gathering details about your interests with your geographical location, hence to be able to present a wide array of relevant options, which will make your shopping experience more satisfying and memorable.

Acceptance of cookies is not a requirement to visit the website. However making an order is possible without the activation of cookies.

Payment Security:
When our clients or customers are interested in purchasing products from our site, they provide us with details like name, address, contact details etc, for shipping purposes only.

Current payment options available in Heloisa are COD, Paypal, Paytabs. You can add your credit card or order via phone and WhatsApp too.

Usually, after you finish updating necessary details in the available fields, you will be redirected to the payment site, where your information resides on a secure server which secure physically and electronically as well.

For e.g. after you confirm an order to be made via PayPal, you will go through the procedure that PayPal demands for completing the payment and once you finish providing the information as required by PayPal, your transaction will be complete, following which you will be directed back to our website.

Note that at no given point is any information you entered into PayPal stored on our servers. Hence, you can check out the security policy of PayPal to get more information on how it processes there.

Similarly, your credit card details are very secure and safe with us. Nobody gets access to and cannot read your personal information because these are directly stored in a log on the secure server of the payment gateway and not on our server.

After all the measures undertaken by us, it is virtually impossible for anybody to track down your personal details and information.

We would also like to remind you that your own personal safety rests on you too, and thus, you should never send us your credit card or other details via emails or other such mediums and you should keep your account details and passwords absolutely confidential.

Your safety and security is of utmost significance to us, at Heloisa watches.