Terms And Conditions

These Terms and Conditions (T&Cs) apply to the whole of HELOISA Watches and all its branches and divisions. We hereby inform you about the details of the T&Cs that prevail.

Please note that HELOISA Watches reserves the right to change, modify, add, or remove portions of these T&Cs at its discretion. All changes will come into effect when the updated T&Cs are posted on our website. Other than this, there would be no other notice or intimation, whatsoever. Therefore, we request you to keep checking these T&Cs of use regularly as there might be updates.

For more information about why and how we collect your personal information, please read our Privacy Policy carefully. You will find all information regarding need, use, and disclosure of all your personal data in the policy.

Registration, Accounts and Passwords:
To access our products and services, you are required to register yourself on our website.
When you choose to subscribe our services or register with us, you agree to provide adequate and correct information about yourself so that we are able to serve you to the best of our abilities.
The responsibility of the secrecy and confidentiality of your HELOISA account and password, and all activities performed through it, is solely yours. In case, you notice any unauthorized use of your account and password, we request you to bring it to our notice, immediately.
HELOISA Watches will not be held responsible for any damage, loss or misuse that occurs as a breach of this agreement.

Order Acceptance:
Please note that there might be certain instances, where we are not able to accept an order or have to cancel an order. The decision to do so rests solely at our discretion.

Some situations that may lead to your order being cancelled include limitation on quantities available for delivery; inaccuracies or errors in product or pricing information; or problems identified by our credit and fraud avoidance department.

We may also do additional verification or seek information before accepting any order. We will contact you and inform you, if all or any portion of your order is cancelled or if additional information is required to accept your order. We will issue a credit to your credit card in the amount of the charge, if your order is cancelled after your credit card has been charged.

Delivery time:

Local Orders

Orders In Riyadh Area will be delivered within 72 working hours.

Orders outside Riyadh the delivery take  3 to 7 working days.

International orders 10 working days

Shipping Rate:

Free shipping to all Saudi cities

International shipping rates are variable


* You can contact us on WhatsApp on (+966503366660) or write to us at e-mail: [email protected] with mention to the order number and explain the reason for refund

* Product must be in a good condition, intact and with original packaging.

* Replacement during 5 working days upon receipt of the shipment, and the customer will bear shipping and returning cost.

* Refund during 2 working days upon receipt of the shipment, and the customer shall bear the shipping returning cost.

* In case you paid your order by credit / mada card, you can able to return the products to Heloisa then the refundable will be deposited to your bank account directly.

* Normally this action it takes around 7 working days, after receiving the returned shipment.

* Working days in the Kingdom of Saudi Arabia are from Sunday to Thursday *

* Official store hours: From 8 am to 5 pm *

Pricing and Content Information:
At HELOISA Watches, we strive to serve you better and offer the most competitive prices. However, some times, errors might occur due to inaccurate pricing information. In the event that an item is listed at an incorrect price, HELOISA Watches retains the right to refuse or cancel any orders placed for that item. In the event that an item is mispriced, we may either contact you for instructions or cancel your order and notify you of such a cancellation.

Trademarks and Copyrights:
All the names, titles, logos, and designs on our website identifying our products and brands, including any derived or related names, titles, logos and designs, are trademarks and the sole and exclusive property of HELOISA Watches. Any use of any trademark appearing on the website without the express written consent of the owner of the trademark is strictly prohibited. The website of HELOISA Watches contains copyrighted material, trademarks and other proprietary information, including, but not limited to text, photographs, graphics, images, illustrations, audio, video and all forms of content, which are protected by copyright laws.

Conduct of User:
By using our website, you agree to comply with all the T&Cs listed here. Also, you agree not to post any controversial, defamatory, obscene, abusive post or content on our website. You shall also not violate privacy laws or distribute links or content containing viruses, worm or other harmful content.

Responsibility for Minors:
If you have given the right to a minor to use our website on your behalf, you are fully responsible for his/her online behavior, conduct, access and use of our website and results of any misuse by the minor.

Professional Information:
Please note that HELOISA Watches might make your personal data available to third parties related to several professional fields. This information is revealed purely for educational or entertainment purposes, and should not be interpreted as a recommendation for a specific product or course of action.
You hereby agree that all risks associated with the use of any of the Professional Information rests with you. You further agree that HELOISA Watches shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in relation with, your use of or reliance on, any Professional Information.
Third Parties:
You also agree that your correspondence or business dealings with any third party, found on or through our website, including without limitation payment for and delivery of related goods and services, and all other terms, conditions, representations and warranties related to such dealings, are solely between you and that third party. HELOISA Watches assumes no responsibility whatsoever for any charges or damage that you or any user of your account incurs when making purchases or other transactions in this manner.

Limitation of Liability:
You also understand that HELOISA Watches shall not be liable for any damages, including consequential or incidental damages and loss or damage with reference to profits, savings or other intangible losses..

You also agree that HELOISA Watches may, at its sole discretion, at any given point of time, suspend or terminate your account and remove any information related to you if it finds that you have not followed the T&Cs that have been mentioned here.

Suggestions and Ideas:
HELOISA Watches aims at improving as per your suggestions and feedback. However, these suggestions are subject to the following conditions:

• Your suggestions, which you submit, must be original and nobody else should have any claims to it

• HELOISA Watches retains the sole discretion to implement the suggestion or idea and is not bound by any obligations

• HELOISA Watches will also not obtain permission from you or any other third party for doing the same.


These T&Cs form the basis of any agreement or deal that you make with HELOISA Watches and are subject to change as per our discretion.